Refund & Cancellation Policy

This policy applies to the paid, personalized PDF reports sold on sanatanhindu.co.in (for example Janam Patri, Gun Milan and other astrology reports). Because these are digital products generated from the details you provide, please read this policy before you purchase.

1. Nature of the Product

Each report is a personalized digital product — it is generated on demand from the birth details or inputs you submit, and delivered as a downloadable PDF (and by email). There is no physical shipment. Because a report is created specifically for you, it cannot be resold or reused.

2. Cancellation

You can cancel any time before completing payment simply by not proceeding through checkout — you will not be charged. Once payment is completed and the report has been generated and delivered, the order cannot be cancelled, subject to the refund cases below.

3. When You Are Eligible for a Refund

We will refund your payment in full in the following cases:

• Non-delivery — you paid but the report was never generated or delivered to you.
• Technical failure — a proven error on our side produced a corrupt, empty or unopenable file that we cannot fix.
• Duplicate or accidental charge — you were billed more than once for the same order.
• Wrong report delivered — you received a different report from the one you paid for.

4. When a Refund Does Not Apply

Because reports are personalized digital goods, we generally cannot refund in these cases:

• The correct report was successfully generated and delivered.
• A change of mind after delivery, or disagreement with the interpretation (reports are informational — see the disclaimer below).
• Incorrect results caused by wrong or incomplete details that you entered. Contact us and we will regenerate the report with corrected inputs, free of charge.

5. How to Request a Refund

Email [email protected] within 7 days of purchase with your order id and a short description of the issue. We aim to respond within 2 business days.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method (via Razorpay for Indian payments, or Polar for international payments). Depending on your bank or card issuer, it can take 5–10 business days for the amount to appear in your account.

7. Contact

For any question about a payment, report or refund, write to [email protected] and we will help.